Privacy Policy
How 8n8 collects, uses, and safeguards your personal information — written clearly for our players across Bangladesh.
At 8n8, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains in plain terms what personal information 8n8 collects from players based in Bangladesh, how that information is used, who it may be shared with, and what choices you have regarding your own data. We encourage you to read this document carefully before creating an account or using any of our services.
By accessing or using the 8n8 platform — whether through a mobile browser, desktop browser, or any associated application — you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all 8n8 users across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other regions.
What Our Privacy Policy Covers
Information We Collect
8n8 collects only the information necessary to provide you with a safe, personalised, and legally compliant gaming experience. We do not collect information beyond what is described in this section.
When you register, deposit, withdraw, or interact with 8n8, we may collect the following categories of personal data:
- Identity information: full name, date of birth, nationality, and a copy of a government-issued ID (for account verification purposes).
- Contact information: email address, mobile phone number (commonly used for bKash/Nagad account matching), and residential address if required for verification.
- Financial information: transaction history, deposit and withdrawal amounts, payment method references (e.g., bKash or Nagad mobile number used for the transaction). We do not store full card numbers.
- Technical and device information: IP address, device type, browser type and version, operating system, session timestamps, and geolocation (country or city level only — not precise GPS coordinates).
- Behavioural data: game history, betting patterns, session duration, pages visited, and interaction logs — used to improve platform experience and support responsible gaming monitoring.
You may choose not to provide certain information, but doing so may limit your ability to access specific features of the 8n8 platform, including withdrawals and promotions.
How We Use Your Information
The personal data 8n8 collects is used exclusively for legitimate operational, legal, and service-quality purposes. We do not engage in unnecessary data processing or profiling for advertising purposes. Specifically, your information is used to:
- Create and manage your 8n8 account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
- Provide and continuously improve the 8n8 gaming experience — including cricket betting, live casino, slots, and crash games — by analysing usage patterns and player feedback.
- Send you transactional communications such as deposit confirmations, withdrawal updates, bonus notifications, and important account alerts. Marketing communications are sent only with your explicit consent.
- Support responsible gaming obligations — including monitoring for signs of problem gambling, applying self-exclusion requests, and enforcing deposit or time limits set by you.
- Comply with applicable legal obligations, including anti-money laundering (AML) checks, know-your-customer (KYC) requirements, and fraud prevention measures.
- Resolve disputes, investigate complaints, and enforce our Terms & Conditions when necessary to protect the integrity of the platform and the interests of our player community.
We process your data only where we have a legitimate legal basis to do so: either your consent, performance of our contract with you, compliance with a legal obligation, or our legitimate operational interests — whichever applies in the given context.
Sharing of Your Information
8n8 does not sell, trade, or rent personal data to third parties. We may, however, share data in limited, defined circumstances with trusted partners who are contractually bound to handle it responsibly:
- Payment processors and financial service providers (such as bKash, Nagad, Rocket, and Upay) solely to process your deposits and withdrawals. These providers operate under their own privacy frameworks and do not receive any additional personal data beyond what is required for the transaction.
- Identity verification and KYC service providers engaged to meet our legal compliance obligations. These providers receive only the minimum data necessary to complete the verification process.
- Regulatory and law enforcement authorities, where disclosure is required by applicable law, court order, or to protect the rights and safety of 8n8 and its users.
- Analytics and platform performance partners who receive aggregated, anonymised data only — never individual-level identifiable records. These partners help us understand how players interact with the 8n8 platform so we can improve it.
Any third party that receives personal data from 8n8 is required to maintain strict confidentiality and to use the data solely for the purpose for which it was shared. They may not further disclose or use your data for any other purpose without our written authorisation.
Cookies and Tracking Technologies
8n8 uses cookies and similar tracking technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored on your device by your browser when you visit our site. Cookies do not contain executable code and cannot be used to access your device.
We use three categories of cookies on the 8n8 platform:
- Essential cookies: required for the site to function. These enable session management, login persistence, and security token handling. You cannot opt out of essential cookies without disabling core site functionality.
- Analytics cookies: collect anonymised, aggregated data about how visitors use the 8n8 platform (page views, session length, navigation paths). This data helps us identify performance issues and make improvements. No personally identifiable information is stored in analytics cookies.
- Preference cookies: remember your platform settings such as language preference and display configuration, so you do not need to re-enter them on each visit.
You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies other than essential ones may affect certain features of the 8n8 platform. For mobile users in Bangladesh, standard Android Chrome and iOS Safari browser settings allow per-site cookie management.
Data Retention
8n8 retains your personal data for as long as your account remains active and for a reasonable period thereafter in order to fulfil the purposes described in this Privacy Policy. In general, account information and transaction records are retained for a minimum of five years from the date of your last transaction, in line with standard AML and KYC record-keeping requirements applicable to online gaming platforms.
If you close your 8n8 account, we will delete or anonymise non-essential personal data within 90 days of account closure, unless we are required by law or legitimate business necessity to retain it for a longer period. Data that is required for ongoing legal proceedings, dispute resolution, or regulatory audit will be preserved until those matters are fully resolved.
Security Measures
8n8 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit internal staff access to personal data on a strict need-to-know basis, regular security reviews and vulnerability assessments, and two-factor authentication options for player accounts.
While we employ strong security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 8n8 will notify affected users as promptly as practicable and take immediate steps to contain and remediate the breach. We encourage you to use a strong, unique password for your 8n8 account and to enable two-factor authentication where available.
Your Rights Regarding Your Data
As a user of the 8n8 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe:
- Right to access: request a copy of all personal data 8n8 holds about you, including account records, transaction history, and communication logs.
- Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you, including your name, contact details, or payment information.
- Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described above.
- Right to restrict processing: request that we limit how we use your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to withdraw consent: where our processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.
Third-Party Services and Links
The 8n8 platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate their own software environments within the 8n8 platform. While 8n8 carefully selects partners for their security standards and fair-play certifications, each provider maintains its own data practices for game-session telemetry and RNG logging. We encourage you to review the privacy documentation of any game studio whose titles you play frequently.
8n8 is not responsible for the privacy practices of third-party game providers or payment processors. Their collection and use of data is governed by their own privacy policies, which are independent of this document. We recommend reviewing those policies before using their services within the 8n8 environment.
Minors and Responsible Gaming
8n8 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered on the 8n8 platform, please contact us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete all associated personal data without delay.
As part of our responsible gaming commitment, 8n8 may process behavioural data — such as session length, betting frequency, and deposit patterns — to identify players who may be at risk and to proactively offer support tools including self-exclusion, deposit limits, and cooling-off periods. This processing is carried out in the interest of player welfare and constitutes a legitimate interest under our data processing framework. Players who wish to opt out of this monitoring may contact support, though doing so may limit our ability to provide proactive responsible gaming assistance.
Changes to This Privacy Policy
8n8 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, provide a more prominent notice — such as an in-platform notification or an email to registered users. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of the 8n8 platform after any changes to this Privacy Policy constitutes your acceptance of those changes. If a revised policy is materially different from the version you originally agreed to and you do not accept the revised terms, you should stop using 8n8 and may request account closure by contacting support.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8n8 handles your personal data, our support team is available 24/7 and will be happy to assist you.
Email us at: [email protected]
Ready to Play Safely at 8n8?
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